Privacy Policy

Njadwil places the confidentiality of its users' and visitors' information at the top of its priorities. The site management makes every effort to provide high-quality service to all beneficiaries. Njadwil is committed to protecting your personal data and privacy in accordance with the Personal Data Protection System in the Kingdom of Saudi Arabia.

Njadwil does not collect personal information about you when you visit its website unless you specifically and knowingly choose to provide this information to us.

If you choose to provide your information, we only use it to fulfill your request for information or services as stated in these policies. By using Njadwil's website, you agree to this privacy and confidentiality policy.

Visitors and beneficiaries of the site's services should regularly review the terms and principles of privacy and confidentiality to be aware of any updates. Note that the site management is not required to announce any updates to these terms and principles, and your use of the site means you are aware of and agree to these terms and principles and any ongoing modifications.

Under no circumstances is Njadwil responsible for any direct, indirect, incidental, consequential, special, or exemplary damages arising from the use or inability to use this website.

Information Security

  • The privacy and confidentiality document has been prepared to help visitors and users understand the nature of the data collected from them when visiting the site and how to deal with it.
  • The site management takes appropriate and suitable measures to maintain the personal information in its possession securely, ensuring protection against loss, unauthorized access, misuse, or unauthorized modification and disclosure. Among the most important measures implemented by Njadwil to protect visitors' personal information are:
    • Strict measures and technologies are implemented to protect information security and prevent fraud and unauthorized access to our systems.
    • Regular and periodic updates of protection measures and controls that meet or exceed standard requirements.
    • Our staff are qualified and trained to respect the confidentiality of our visitors' personal information.

Personal Data Collection

  • As soon as a user visits Njadwil's website, the site's server records the user's IP address, date and time of visit, and the URL of any website from which you were referred to Njadwil.
  • Most websites install a small file on the visitor's hard drive (browser) upon visiting, called a 'cookie'. Cookies are text files that contain information that allows the website that deposited them to retrieve them when needed during the user's next visit to the site. This stored information includes:
  • Remembering username and password
  • Saving page settings if available on the portal
  • The browser (visitor) may not need to enter the password on every visit as the site system can detect it through cookies, or it may prevent the user from repeating the voting process if they have voted previously, and so on... Based on this, the site will use the information in cookies for its own technical purposes when visited multiple times. The site can also change the information in cookies or add new information whenever you visit Njadwil.
  • If you use a direct application or send us an email through the website providing us with your personal data, we may share necessary data with other entities or departments to serve you more effectively. We will not share your personal data with non-governmental entities unless they are authorized by government entities to perform specific government services. By submitting your personal data and information through the website, you fully agree to the storage, processing, and use of that data by tourism and entertainment event organizers. We reserve the right at all times to disclose any information to the relevant authorities when necessary to comply with any law, regulation, or government request.
  • The visitor acknowledges that they are solely responsible for the completeness, accuracy, and truthfulness of the data they send through this website.

Protecting Your Privacy

To help you protect your personal information, we recommend the following:

  • Contact us immediately if you think someone has obtained your password, usage code, PIN, or any other confidential information.
  • Do not provide confidential information over the phone or internet unless you know the identity of the person or party receiving the information.
  • Use a secure browser when completing online transactions, close unused network applications, and ensure your antivirus software is always updated.
  • For any inquiries or opinions about privacy principles, you can contact the site management through the contact form on the Contact Us page.
  • To maintain your personal data, electronic storage and transmitted personal data are secured using appropriate security technologies.
  • This site may contain links to websites or portals that may use different methods of information protection and privacy than those we use. We are not responsible for the contents, methods, and privacy of these other sites, and we advise you to refer to the privacy notices of those sites.

Email Communications

When you inquire or request information about a specific service or when you provide additional information using any means of communication with Njadwil, whether electronic or non-electronic, such as submitting an inquiry on our website, we will use your email address to respond to your inquiries. We may also save your email address, your message, and our response for quality control purposes. We may do this for regulatory and oversight purposes as well.

Information We Collect

We may collect and process the following categories of personal data:

  • Personal identification information: Name, email address, phone number, date of birth, gender, nationality, and ID details (e.g., ID card, passport)
  • Payment information: Credit card details, address, transaction history, and payment
  • Booking information: Event details, movie, or service, booking or ticket details, and any special requests
  • Technical data: IP address, browser type and version, time zone settings, operating system, device identifiers, and other technology used to access our site
  • Usage data: Information about how you use our site, apps, products, and services, including browsing history and interaction data
  • Marketing and communications data: Your preferences in receiving marketing communications, communication preferences, and survey responses
  • Location data: Geographic location information, according to your device settings
  • Public and private keys for ticket wallets
  • Social media data: If you interact with us through social media platforms, we may collect your public profile information, interaction data, and any other information you provide through those platforms

How We Collect Your Data

We collect data through various means:

  • Direct Interactions: When you provide your personal data by filling out forms, booking services, or communicating with us.
  • Automated Technologies: Through cookies, server logs, and other similar technologies as you browse our site.
  • Third Parties or Publicly Available Sources: We may receive personal data from third parties such as analytics providers, advertising networks, search information providers, and social media platforms.
  • Third-Party Links and Embedded Content: Our site may contain links to other sites and embedded content (e.g., videos, images) that may collect data independently of us.

Legal Basis for Processing (GDPR & PDPL)

We process your personal data based on the following legal grounds:

  • Consent: When you give us explicit consent to process your data for specific purposes.
  • Contract: When processing is necessary to fulfill a contract you are a party to.
  • Legal Obligation: When we need to comply with a legal obligation.
  • Legitimate Interests: When processing is necessary for our legitimate interests (or those of a third party) and does not override your fundamental rights and interests.

How We Use Your Information

We use your personal data for the following purposes:

  • Providing Services: To process your bookings, manage your account, and deliver the services you request.
  • Processing Payments: To handle payment transactions securely.
  • Customer Support: To respond to inquiries, provide support, and manage complaints.
  • Personalization: To improve our services and communications based on your preferences, ensuring a more tailored experience.
  • Marketing and Promotions: To send promotional offers, newsletters, surveys, and information about our services, based on your consent and preferences.
  • Legal Compliance: To comply with legal obligations, resolve disputes, enforce our agreements, and protect the company's legal rights.
  • Business and operational purposes: For data analysis, auditing, fraud monitoring, security enhancement, and service improvement
  • Security measures: We adopt security measures like SSL encryption, secure servers, and regular security audits to protect your data
  • User communication: Regarding service updates and promotional offers

Data Sharing

We may share your personal data with:

  • Service providers: Vendors and third-party partners providing IT support, payment processing, marketing, and customer support
  • Business partners: Partners involved in providing services, such as event organizers, cinema operators, and fulfillment agencies
  • Legal and regulatory authorities: Government bodies, regulatory authorities, and law enforcement agencies as required by law or to protect the company's legal interests
  • Joint transactions: In case of merger, acquisition, or sale of all or part of the company's assets, your data may be transferred as part of the transaction

Third-party links and embedded content: We are not responsible for the privacy practices of external sites or content linked to or embedded in our site

International Data Transfer

Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your country. We ensure that appropriate safeguards, such as standard contractual clauses, binding corporate rules, or other legal mechanisms, are in place to protect your data in accordance with GDPR, PDPL, and applicable US laws.

Data Security

We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and access control protocols.

Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and applicable legal obligations.

Your Rights

You have the following rights regarding your personal data:

  • Right of Access: Request access to your personal data and obtain a copy of it.
  • Right of Rectification: Request correction of inaccurate or incomplete data.
  • Right of Erasure: Request deletion of your personal data under certain circumstances, such as when the data is no longer needed for the original purpose.
  • Right of Restriction: Request restriction of processing of your personal data under certain circumstances.
  • Right of Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format, and transfer it to another controller where technically feasible.
  • Right to Object: Object to the processing of your data, including for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time.
  • Right to Non-Discrimination (US Privacy Law): You have the right not to be discriminated against for exercising your privacy rights under applicable US law.

To exercise any of these rights, please contact us.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, provide services, and analyze site usage. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Data Breach Notification

In the event of a data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by law. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay.

Changes to Privacy Notice

We may update the privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated notice on our site and modifying the 'Last Updated' date at the top of this notice. We recommend reviewing this policy periodically.

Contact Us

If you have any questions or concerns about our privacy notice or data protection practices, please contact us.

Contact Details

  • Department/Team: Njadwil Team
  • Address: Taif
  • Phone: +966540355515
  • Email: [email protected]
  • Or through the contact form on the "Contact Us" page of the website and app
  • Commercial Registration Number: 4032269159

Data Protection Officer