# Terms and Conditions – Samta | Warmth Brings Us Together These Terms and Conditions apply to all tickets issued for “Samta | Warmth Brings Us Together” and to all visitors and attendees, whether tickets are purchased or obtained free of charge, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. For the purposes of these Terms and Conditions, the “Event Organizer” refers to the entity responsible for organizing, operating, and managing the Event. “Njadwil” refers to the technology service provider responsible for ticket reservations, ticket issuance, access management, and related services, within the scope of its agreement with the Event Organizer. By completing a reservation or purchasing a ticket, the purchaser acknowledges having read, understood, and agreed to these Terms and Conditions, without prejudice to any rights guaranteed under applicable law. ## Article 1: Ticketing and Reservation Policy 1. All completed ticket purchases are final. Tickets are non-cancellable, non-refundable, and non-exchangeable at the purchaser's request, except where required by applicable law or where a separate refund policy applies to the ticket. 2. Changes in personal plans, inability to attend, late arrival, or failure to use a ticket do not automatically entitle the purchaser to a refund. 3. The purchaser is responsible for verifying all reservation details, including ticket category, quantity, visit date, admission time, and any conditions applicable to the selected ticket category, before completing payment. 4. Reselling, offering for resale, transferring, or assigning tickets to third parties, whether for payment or free of charge, is strictly prohibited unless expressly permitted through an officially approved mechanism authorized by the Event Organizer. 5. The Event Organizer reserves the right to cancel tickets proven to be counterfeit, duplicated, resold without authorization, or obtained through fraudulent means or in violation of the reservation conditions. Entry may be denied without a refund where cancellation results from a verified violation, subject to applicable law. 6. A ticket constitutes temporary authorization to enter the Event in accordance with its category, scheduled time, and applicable conditions. It does not grant ownership rights or any other rights over the Event's facilities or activities. 7. Each ticket is valid for one entry only. Re-entry using the same ticket is prohibited unless otherwise authorized by the Event Organizer. 8. The Event Organizer may verify ticket validity and the identity of the ticket holder when necessary and may refuse entry if ticket authenticity cannot be verified or there is reasonable evidence of tampering or unauthorized use. 9. The purchaser is responsible for maintaining the confidentiality of the electronic ticket QR code and preventing its unauthorized disclosure. 10. The first valid scan of a ticket shall be recognized as its authorized use. Subsequent attempts to use the same code may be rejected unless additional entry privileges are expressly included in the ticket. 11. Ticket prices, categories, and associated benefits may vary throughout the sales period according to approved promotional offers and pricing phases. Subsequent price changes do not entitle purchasers to claim a price difference. 12. Admission tickets do not include additional paid services, products, or activities within the Event unless expressly stated as included in the selected ticket category at the time of booking. ## Article 2: Admission Times and Attendance Management 1. Visitors must attend on the date and within the time period specified on their tickets and comply with all applicable entry and exit procedures. 2. The Event Organizer reserves the right to regulate admission times, establish waiting routes, and distribute visitors across Event areas according to venue capacity and safety requirements. 3. Admission may be temporarily suspended or managed in groups due to congestion, operational requirements, or security considerations, without prejudice to ticket holders' rights under applicable law. 4. Tickets do not guarantee immediate entry or priority access unless such benefits are expressly included in the purchased ticket category. 5. Visitors are responsible for arriving at the designated time. The Event Organizer shall not be responsible for delays arising from traffic congestion, transportation difficulties, or personal circumstances beyond its reasonable control. 6. The Event Organizer may modify entry and exit procedures and routes to maintain visitor safety and ensure efficient Event operations. 7. Visitors must comply with instructions issued by authorized Event staff and security personnel, including all posted signs and notices. ## Article 3: Children and Minors Policy 1. Children under five (5) years of age may enter free of charge, subject to the announced admission policy and venue capacity. Proof of age may be requested. 2. Children and minors must remain accompanied and supervised by a responsible adult throughout their presence at the Event. 3. Parents or accompanying adults are responsible for supervising children, monitoring their behavior, and ensuring compliance with safety instructions. 4. The Event Organizer may establish age, health, height, weight, or other eligibility requirements for specific rides, games, and activities to protect participants. 5. Activity operators may refuse participation to any child or visitor who does not meet the applicable safety requirements. 6. The Event Organizer shall not be liable for damages arising exclusively from the negligence of a parent or accompanying adult or their failure to follow safety instructions. This provision does not exclude any liability attributable to the Event Organizer or activity operator under applicable law. ## Article 4: Security, Safety, and Prohibited Items 1. All visitors must comply with applicable security regulations and safety instructions throughout the Event venue. 2. The Event Organizer, through personnel legally authorized to do so, may conduct security screening and inspections at Event entrances, in accordance with applicable laws and with appropriate respect for visitor safety and privacy. 3. The Event Organizer may refuse admission to visitors who decline lawful security screening procedures, subject to applicable laws and mandatory consumer rights. 4. Weapons, sharp or dangerous objects, flammable materials, fireworks, substances prohibited by law, and any items that may endanger attendees are strictly prohibited. 5. Visitors may not bring or use equipment, devices, or materials that could disrupt Event operations or endanger others, in accordance with announced security instructions. 6. Smoking is prohibited outside designated smoking areas, and all relevant signs and instructions must be followed. 7. Tampering with safety equipment, alarm systems, emergency exits, barriers, or technical installations is strictly prohibited. 8. Visitors must immediately evacuate the venue or any designated area upon receiving instructions from competent authorities or authorized emergency personnel. 9. The Event Organizer may temporarily suspend activities or close areas where potential risks to visitor safety are identified. 10. The Event Organizer shall not be liable for damages arising from a visitor's deliberate violation of safety instructions to the extent that such violation caused the damage, without excluding any liability imposed by applicable law. ## Article 5: Visitor Conduct and Organizer Rights 1. Visitors must observe public decency standards, respect other attendees and Event personnel, and refrain from offensive, aggressive, or unlawful conduct. 2. Harassment, verbal or physical assault, threats, intimidation, and deliberate disruption or harm to others are strictly prohibited. 3. Visitors may not obstruct Event activities, interfere with pedestrian movement, or enter restricted, staff-only, or closed areas without authorization. 4. The Event Organizer reserves the right to deny admission or remove any visitor who commits a serious violation, endangers others, or refuses to comply with lawful instructions. 5. Removal resulting from a verified violation does not automatically entitle the visitor to a ticket refund, unless otherwise required by law. 6. The Event Organizer may request assistance from competent security authorities when necessary. 7. Visitors must respect the privacy of others and refrain from unauthorized photography or publication of content that infringes upon individual rights or violates applicable laws. ## Article 6: Personal Property, Damage, and Liability 1. Visitors are responsible for safeguarding their personal belongings, including mobile phones, cash, jewelry, and other valuables. 2. The Event Organizer does not provide personal property storage or safekeeping services unless such services are expressly announced. 3. The Event Organizer shall not be responsible for the loss, theft, or damage of personal property resulting from circumstances not attributable to its fault, negligence, or breach of legal obligations. 4. Visitors shall be responsible for direct physical damage they intentionally or negligently cause to Event facilities, equipment, or third-party property, where such responsibility is legally established. 5. The Event Organizer may seek compensation for proven damages and pursue appropriate legal remedies. 6. The Event Organizer shall not be responsible for incidents arising exclusively from visitors' misuse of facilities or failure to comply with instructions, unless fault or negligence is established on the part of the Event Organizer or activity operator. 7. Liability for personal injury or bodily harm shall be governed by applicable law. Nothing in these Terms and Conditions shall exclude or restrict liability that cannot lawfully be excluded. ## Article 7: Photography and Media Coverage 1. The Event may involve photography and video recording for documentation, media coverage, and promotional purposes. 2. Visitors shall be informed of photography and recording activities through these Terms and Conditions and appropriate notices displayed at the venue. 3. General crowd scenes, Event activities, and public areas may be photographed and used for media, documentary, and promotional purposes in accordance with applicable laws and personal data protection requirements. 4. Advertising or commercial use of identifiable individuals' images shall be subject to an appropriate lawful basis and any required consent. 5. The privacy of children and minors shall be respected, and parental or guardian consent shall be obtained where legally required. 6. Visitors may take personal photographs and videos using mobile phones, provided that such activities do not violate the privacy of others, disrupt Event operations, or breach announced photography restrictions. 7. Professional photography equipment, drones, and commercial filming are prohibited without the necessary permits and prior approvals. 8. The Event Organizer may restrict photography in designated areas for security, privacy, or intellectual property protection purposes. 9. The processing of photographs and videos containing personal data shall be governed by applicable privacy policies and data protection laws. ## Article 8: Event Programs, Activities, and Experiences 1. The Event Organizer may make operational changes to Event schedules, activity times, internal locations, or participating vendors as necessary for Event operations and management. 2. Certain activities may be rescheduled or cancelled for technical, operational, security, or weather-related reasons. 3. Changes to secondary activities, participating businesses, vendors, or programs do not automatically entitle general admission ticket holders to refunds, provided that the Event continues to deliver its substantially advertised core experience. 4. Where a modification materially affects the essential services or benefits purchased, visitors shall retain their rights under applicable law. 5. Certain activities may require additional payments, separate reservations, or compliance with specific participation conditions. 6. Participation in activities is subject to capacity limitations, availability, and applicable safety requirements. 7. General admission tickets do not guarantee access to every activity or experience unless expressly included in the purchased ticket category. 8. Each activity operator or service provider shall remain responsible for the products and services it provides under applicable law, without prejudice to the Event Organizer's statutory responsibilities. ## Article 9: Cancellation, Postponement, and Force Majeure 1. The Event may be cancelled, postponed, or suspended due to circumstances beyond the Event Organizer's reasonable control, including severe weather conditions, natural disasters, security emergencies, decisions issued by competent authorities, or legally recognized force majeure events. 2. In the event of permanent Event cancellation, eligible ticket holders shall receive refunds in accordance with applicable laws and mandatory refund policies, including the full ticket price where a full refund is legally required. 3. If the Event is postponed or rescheduled, the Event Organizer shall determine the available arrangements for ticket holders, including continued ticket validity for the new date or refunds where legally required. 4. The Event Organizer shall be responsible for making the necessary funds available for refunds arising from Event cancellation or modification, in accordance with its agreement with Njadwil and applicable laws. 5. Refunds may be processed through Njadwil or authorized payment service providers in accordance with the applicable payment methods and regulatory procedures. 6. The time required for refunded amounts to appear in recipients' bank accounts may depend on financial processing and banking procedures, subject to mandatory legal deadlines. 7. Neither the Event Organizer nor Njadwil shall be responsible for indirect personal expenses such as travel, accommodation, transportation, or other incidental costs resulting from Event cancellation or postponement, unless such compensation is required by applicable law. 8. Force majeure shall not, by itself, eliminate legally mandated refund obligations or any other obligations that cannot lawfully be waived. ## Article 10: Njadwil's Role and Limitation of Liability 1. Njadwil operates as a technology service provider offering Event listing, reservations, ticket issuance, payment processing, and access management services within the scope agreed upon with the Event Organizer. 2. The Event Organizer is responsible for organizing, managing, operating, and supervising the Event, its facilities, programs, and on-site services, unless Njadwil has expressly undertaken specific responsibilities under a separate agreement. 3. Njadwil shall not be considered the Event Organizer, venue operator, on-site management provider, security provider, crowd management operator, or safety supervisor solely because it provides ticketing and reservation services. 4. The Event Organizer is responsible for obtaining the permits, licenses, and approvals necessary to conduct the Event and for complying with all applicable operational and regulatory requirements. 5. The Event Organizer is responsible for the accuracy of the Event information supplied to Njadwil, including schedules, prices, ticket categories, benefits, activities, and admission policies. Njadwil remains responsible for errors in information resulting from its own unauthorized changes or mistakes. 6. Njadwil shall not be liable for Event cancellation, postponement, or operational changes made by the Event Organizer, except to the extent that independent obligations apply to Njadwil under applicable law or relevant agreements. 7. Njadwil shall not be responsible for the conduct of visitors, Event employees, contractors, or service providers at the venue unless such conduct is legally attributable to Njadwil. 8. Njadwil shall not be liable for disruptions arising exclusively from internet services, telecommunications networks, external systems, or force majeure events beyond its reasonable control, subject to its legal and contractual obligations concerning service reliability and incident resolution. 9. Njadwil reserves the right to implement reasonable technical measures to prevent fraud, ticket misuse, or unauthorized access to its systems, including suspending and verifying suspicious transactions in accordance with applicable law. 10. Nothing in these Terms and Conditions shall exempt Njadwil from liability for proven technical or financial errors or legal violations attributable to its own actions or omissions. 11. Complaints relating to Event organization, on-site operations, and admission procedures shall be handled in coordination with the Event Organizer. Njadwil shall address complaints relating to its own technical, booking, and payment services within its area of responsibility. 12. The contractual relationship between Njadwil and the Event Organizer shall be governed by their separate agreement. These Terms and Conditions shall not create additional obligations for Njadwil toward the Event Organizer beyond those established in that agreement or under applicable law. ## Article 11: Payments, Fees, and Refunds 1. Ticket prices, applicable fees, and taxes shall be displayed to purchasers before payment confirmation in accordance with applicable disclosure requirements. 2. Tickets that have been used or have expired due to non-attendance are not eligible for refunds unless a refund right exists under applicable law or an enforceable refund policy. 3. Refund requests resulting solely from a change of mind or the selection of an unsuitable admission date or time shall not be accepted after purchase, unless an independently purchased Refund Guarantee or protection service applies, or another legal entitlement exists. 4. Fees charged for optional independent services, including Refund Guarantee services, shall be governed by the terms disclosed before purchase, without prejudice to mandatory consumer rights. 5. Using another person's payment method does not independently transfer ticket ownership or grant admission rights outside the applicable reservation conditions. 6. Eligible refunds shall be subject to verification of the transaction details, refundable amount, and payment method, and shall be processed in accordance with applicable policies and laws. 7. In cases of duplicate charges, incorrect payment collection, or ticket issuance errors caused by technical failures, purchasers may request correction or reimbursement of the amount due. The party responsible for the error shall address it in accordance with applicable law. ## Article 12: Personal Data Protection and Privacy 1. Reservation information and personal data necessary for ticket purchases, ticket verification, access management, and Event-related communications may be collected and processed. 2. Personal data shall be processed in accordance with the Saudi Personal Data Protection Law, its applicable regulations, and the privacy policies of the relevant parties. 3. Data necessary for delivering reservation and admission services may be shared with the Event Organizer and authorized service providers, within legally permitted limits and for specified lawful purposes. 4. Personal data shall not be used for independent marketing purposes without an appropriate lawful basis and any consent required by applicable law. 5. Visitors' personal data shall not be sold or disclosed to unauthorized third parties in violation of applicable law. 6. Each party shall remain responsible for the personal data it controls or processes in accordance with its actual role and applicable legal obligations. 7. Data subjects may exercise their statutory rights through the channels identified in the relevant privacy policies. ## Article 13: Complaints and Claims 1. Complaints concerning technical services, reservations, or payments shall be submitted through Njadwil's official customer support channels. 2. Complaints concerning Event organization, venue management, safety, facilities, or on-site services shall be referred to or coordinated with the Event Organizer or the party responsible for the relevant service. 3. Complainants must provide their booking reference, transaction information, and any supporting details reasonably necessary to investigate the complaint. 4. Submission of a complaint shall not, by itself, constitute an admission of liability or establish entitlement to compensation. Claims shall be reviewed and assessed under applicable law. 5. Nothing in these Terms and Conditions shall restrict visitors from submitting complaints to competent regulatory or judicial authorities. ## Article 14: General Provisions 1. These Terms and Conditions shall be governed by the laws and regulations of the Kingdom of Saudi Arabia. 2. The Event Organizer reserves the right to update these Terms and Conditions in accordance with legal requirements and operational needs. Material changes shall be communicated through appropriate channels and shall not apply retroactively in a manner that unlawfully diminishes established rights. 3. If any provision conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail, and the remaining provisions shall continue to apply to the extent legally permissible. 4. Failure by the Event Organizer or Njadwil to exercise any right under these Terms and Conditions on a particular occasion shall not constitute a permanent waiver of that right. 5. These Terms and Conditions shall not establish a partnership, agency, or joint liability between the Event Organizer and Njadwil solely because both parties participate in providing the reservation and attendance experience, except where otherwise required by law or applicable agreements. 6. No provision shall be interpreted as restricting legally protected visitor rights or excluding liability for fraud, fault, negligence, or any other matter for which liability cannot lawfully be excluded. 7. Where these Terms and Conditions conflict with the terms of an independently purchased additional service, the additional service terms shall govern within their specific scope, provided that they do not conflict with mandatory law. 8. The competent judicial authorities of the Kingdom of Saudi Arabia shall have jurisdiction over disputes arising from the interpretation or application of these Terms and Conditions, subject to applicable jurisdictional rules. ## Acknowledgment and Acceptance By completing a reservation or purchasing a ticket, the purchaser acknowledges having read, understood, and agreed to the Terms and Conditions of “Samta | Warmth Brings Us Together” and agrees to comply with all lawful organizational, operational, and security instructions at the Event venue. The purchaser further acknowledges that all tickets are subject to the cancellation, refund, and admission policies stated above, while retaining all rights guaranteed under the applicable laws and regulations of the Kingdom of Saudi Arabia.