1. Completing a reservation, purchasing a ticket or booking any facility or activity is an express acceptance by the visitor of all these terms and conditions, and the instructions and policies set out on the booking page, ticket or within the resort. 2. In these Terms, the resort means the Rosemary Resort, and the visitor means any person who enters the Resort, uses its facilities or books one of its services, whether the reservation is made by himself or on his behalf. 3. The Rosemary Resort and the actual operator or operator are responsible for operating the site, regulating access, providing services and activities, setting opening times, and supervising the facilities and service providers located within the resort. 4. We schedule a technical platform to view reservations, issue tickets, and facilitate payments and reservations, and are not the owner, operator or organizer of the resort, activities, huts, stadiums, restaurants or shops located therein. 5. The resort or service provider concerned is responsible for the implementation of the advertised service, its quality, safety, and conformity to the description, and the processing of operational observations associated therewith, in accordance with the applicable regulations. 6. The visitor must read the description of the ticket or reservation and all details, attachments and instructions before completing the payment process, and is responsible for ensuring that the service is suitable for his needs, the number of companions and the age group required. 7. The Entry Ticket does not include any service, activity, meal, beverage, reservation of a hut, padel court, game or product unless expressly stated in the ticket description. 8. Huts, padel courts, children's games, certain experiences and activities, restaurants, cafes, and shops may require reservations or fees independent of the general admission ticket. 9. Prices for services, activities and products within the resort vary according to the service provider, type of activity, duration of use, and time selected, and the prices shown at the time of each booking or purchase are applied. 10. Photos, videos and designs posted for the Resort or its facilities are illustrative, and some actual details may vary due to lighting, weather, developments, seasonal updates or operational changes. 11. The list of available restaurants, cafes, shops, brands and activities may change from time to time, and the purchase of an entry ticket does not guarantee the availability of a specific brand, store, product or activity unless expressly stated in the booking details. 12. Resort opening hours and indoor facilities are subject to each facility or service provider, and the operating hours of the huts, playgrounds, games, restaurants, cafes and shops may differ from the general hours of entry of the resort. 13. The Resort Management has the right to modify the working hours or entry and exit times or temporarily close any facility when there is an operational need, maintenance, safety, weather conditions or based on the directives of the competent authorities. 14. The original e-ticket and valid access code must be presented at the gate, and proof of identity or mobile number used in the booking may be requested to verify the authenticity of the ticket and ownership of the reservation. 15. Each access code is valid for use according to the number, category, date and time shown on the ticket and may not be copied, traded or used by more than one person in a manner that violates the booking details. 16. The first successful use of the Ticket Code is an approved use of the Ticket, and neither the Resort nor Schedule is responsible for the use of the Ticket by another person as a result of the Visitor's sharing of the Code, Ticket Image or Account Details. 17. The visitor must maintain the confidentiality of the ticket, verification code and account details, and report to support immediately upon suspicion of ticket loss or unauthorized access to the account. 18. Entry is not allowed with a forged, copied, modified, cancelled or previously used ticket, and the administration has the right to reject it and take appropriate legal measures. 19. Tickets may not be resold for commercial purposes or at a price higher than their value or displayed in unapproved channels, and tickets that are proven to have been circulated in a violating manner may be cancelled without prejudice to legal rights. 20. The transfer of the ticket to another person is permitted only when the transfer feature is available, in the manner described in the booking platform, with the adherence to the terms transferred to the new beneficiary. 21. The buyer is responsible for the correctness of the name, mobile number, email, number of visitors, age group, date, time and any other information entered during the booking. 22. The management of the resort or Nadael is not responsible for the inaccessibility of the ticket or notifications due to incorrect data entry, full message box, message blocking, network outage, or malfunction of the visitor's device. 23. The date and time of the reservation must be adhered to, early attendance does not guarantee early arrival, and the delay does not guarantee an extension of the booking period or compensation for lost time. 24. Failure to show up on the specified date or arrive after the end of the booking period shall be considered a no-show and shall not result in a refund, compensation or rescheduling unless otherwise stated in the service policy or required by the regulations. 25. Some days, seasons and events may require entry in batches or a duration of stay within certain areas, and the visitor adheres to the announced time and organizational instructions. 26. Children entering and using the facilities are the responsibility of the parent or adult companion for the duration of their stay within the resort, and children may not be left unsupervised. 27. The parent is obliged to ensure that each game or activity is suitable for the child's age, height, weight, and health condition, and to adhere to the requirements outlined at each facility. 28. The Operator of the Game or Activity has the right to prohibit any child or visitor from participating if the conditions of age, height, weight or safety are not met, and this shall not be considered a breach of service where the requirements are stated or necessary to protect the visitor. 29. The parent shall be responsible for the actions of the children accompanying him and any damage they cause to the companion, property or third party as a result of negligence or violation of instructions. 30. The use of children's toys and motor and sports facilities shall be at the user's responsibility and within the limits of the usual natural hazards of the activity, with the service provider adhering to the safety duties imposed by law. 31. The visitor must disclose to the Activity Provider any health condition, injury, allergy or circumstance that may affect his/her ability to participate whenever requested or that the participation may endanger him/her. 32. Participation in sports or physical activities is not permitted for those who suffer from a health condition that prevents them from doing so, or for those who are under the influence of a substance that affects consciousness, balance, or the ability to follow instructions. 33. The use of padel courts is subject to advance booking, duration and number of players specified in the booking, and the stadium fees do not include rackets, balls, training or beverages unless expressly stated. 34. Padel court users are obliged to wear appropriate clothing and sports shoes, and to maintain the court floor, nets, rackets, balls and any rented equipment. 35. The player shall be responsible for injuries resulting from stress, natural contact with the sport, improper use of the field or violation of safety instructions, without prejudice to the liability of the service provider for any negligence that proves the system. 36. The rented equipment must be returned in the condition in which it was received, and the Service Provider has the right to claim the User for the value of the damage or loss resulting from misuse or negligence, after proving and reasonably estimating its cost. 37. It is forbidden to bring people into the padel court beyond the permitted number, or to use it outside of its intended purpose, or to transfer the reservation to another stadium or time without the consent of the service provider. 38. Cabin bookings are subject to specific check-in and check-out times, maximum number of guests, and an independent insurance, cancellation, cleaning and damage policy, and the details set out in the booking document are part of these Terms. 39. The resort entry ticket does not allow entry to or use of the huts unless the visitor has a confirmed and valid cabin reservation. 40. It is not permissible to increase the number of guests of the hut, receive additional visitors, or hold special events or gatherings within the hut without prior approval from the management and to pay the prescribed fees, if any. 41. The tenant of the hut is obliged to inspect the unit upon receipt and immediately inform the management of any apparent damage or deficiency, and the continued use without notification shall be considered acceptance of the apparent condition of the unit upon receipt. 42. The holder of the hut reservation shall be responsible for the maintenance of the unit, its contents, keys or access cards, and for the conduct of all persons registered or invited by him. 43. A security deposit may be collected on the cottage when stated in the reservation details, and it shall be returned in accordance with the announced policy after verifying the integrity of the unit and the absence of outstanding amounts or damages beyond normal use. 44. The resort has the right to deduct the cost of damages, losses or unusual cleaning from the insurance amount, providing the customer with an explanation of the amount and the reason, and without exaggerating the damage estimate. 45. It is forbidden to tamper with electricity, heating, cooling, fire, cameras or safety devices, and it is also forbidden to light a fire or use cooking or barbecue appliances inside or outside the huts, except in designated and authorized places. 46. The cabin must leave on time, and a declared delay fee may be charged when the departure time is exceeded without consent, subject to emergency circumstances and relevant regulations. 47. The visitor should check the policy of cancelling or amending the cabin reservation before paying, as accommodation bookings associated with a specific date or duration may be subject to different terms and policies from other services. 48. It is not allowed to smoke or use shisha or e-cigarettes except in the places specified by the resort management, and the visitor shall abide by all prohibition signs and legal requirements. 49. It is prohibited to bring or use hazardous or flammable materials, fireworks, weapons, prohibited tools or any items that violate the regulations within the resort. 50. Outside food and beverages are prohibited when stated by the resort's policy, and baby food or necessary medical needs may be excluded after informing the management. 51. Each restaurant, café or shop is responsible for the products and services it offers, their prices, quality, ingredients, processing times, and its replacement or processing policy. 52. The visitor must report any food allergy directly to the restaurant or café prior to ordering, and it is not sufficient to mention the allergy in a general note unless the food provider confirms receipt of it and his ability to handle it. 53. All kitchens or food processing areas cannot be guaranteed to be free of allergens, and those with severe allergies should check directly with the food provider before purchasing or consuming. 54. Neither the Resort nor Nadawl shall be liable for a product, meal or service purchased directly by the visitor from an independent store, restaurant or service provider within the Site, and the claim shall be addressed to the applicant, without prejudice to any liability established by law against a third party. 55. The visitor is obliged to maintain public hygiene, place waste in designated areas, and not damage plants, facilities, views, or public and private property. 56. It is forbidden to climb barriers or approach closed areas, maintenance sites, slopes or places that are not intended for visitors, and the violator bears the consequences of ignoring clear warnings. 57. The nature of the mountainous area requires attention when walking and in times of fog, rain or low visibility, and the visitor is obliged to use the designated trails and follow the management guidelines. 58. Outdoor sessions, playgrounds and some activities may be affected by rain, fog, wind, cold, lack of visibility or other weather conditions and may be suspended, relocated or rescheduled to protect visitors. 59. Booking does not guarantee a particular weather condition, clear view, fog, rain or moderate temperature, and weather changes alone are not automatically grounds for refund unless the service is cancelled or cannot be provided in accordance with the stated policy and regulations. 60. In the event of cancellation of a specific activity by the Service Provider, the booking of that activity will be processed in accordance with the announced cancellation policy, and the cancellation of an additional activity will not result in a refund of other services that have been provided or remain available. 61. The Department has the right to evacuate outdoor areas or suspend activities when there is an actual or anticipated danger, and the visitor shall abide by the instructions immediately and without delay. 62. Security, safety, emergency and evacuation exits and employees must be adhered to and the management has the right to remove those who refuse to comply or endanger themselves or others. 63. The Department shall have the right to refuse entry or exit of any person who is accused of assault, harassment, threats, vandalism, severe nuisance, or conduct contrary to public morals, regulations or the safety of visitors. 64. Removal of a visitor for violation of the conditions or safety instructions does not entail an automatic right to a refund of the value of the ticket or unused reservations, subject to the provisions of the regulations. 65. The visitor is obliged to respect the privacy of others and not to portray them in an offensive manner or to publish content that violates their rights or discloses their data without legal justification. 66. Personal photography may be permitted within the permitted areas, while commercial or advertising photography or the use of drones or professional equipment requires prior approval and the completion of the necessary legal permits. 67. Public photographs or clips may be taken for documentation and marketing purposes in public areas, and those who do not wish to appear should inform the Organizing Team as much as possible and stay away from the advertised filming locations. 68. The processing of personal data, reservation data, payment and communication data is governed by the approved laws and policies and is used to the extent necessary to carry out the booking, verify access, provide support and fulfill statutory obligations. 69. Necessary data may be shared with the resort, service provider, payment provider or technical entities associated with the execution of the reservation, but only for the purpose requested and in accordance with the laws and privacy policies. 70. Full bank card details are not stored at the resort or we schedule when the transaction has been processed by an independent payment provider and the payment is also subject to the terms and policies of the financial service provider. 71. Payment may be subject to fees, taxes or charges described prior to the completion of the order, and the total amount shown on the payment page is the approved amount for the transaction. 72. In case of a deduction and no confirmed reservation is issued, the customer must contact support and provide proof of transaction, and the status of the payment will be verified in coordination with the financial service provider. 73. Rejected or temporarily suspended transactions may appear on the statement of account as per the Bank's procedures, and this does not necessarily mean receipt by the Resort or scheduling the amount. 74. The invoice or payment receipt shall be issued according to the transaction data and the service provider, and the customer is responsible for entering the correct tax data before issuing it whenever this feature is available to him. 75. Requests for amendment, cancellation and refund are subject to the type and date of the service and the reservation policy indicated before payment, in addition to the mandatory rights determined by the regulations and may not be agreed to be dropped. 76. A request for cancellation or refund will not be accepted merely because the Client's wishes change or inability to attend when the stated policy does not allow it, except in cases where the regulations grant him a mandatory right. 77. Certain services associated with a specific appointment, including accommodation or catering services and certain reservations, may be exempt from the general right of revocation for certain electronic transactions, so the policy of each reservation must be clearly stated before payment. 78. If the refund is approved, the amount will be returned to the original payment method whenever possible, and may take a different period of time depending on the bank and the payment provider, without implying any delay on the part of the party that issued the refund request. 79. No refund for the services actually performed or the part of the booking used, unless the cause of the claim is a defect or breach that requires processing or refund in accordance with the regulations. 80. If the booking is completely cancelled by the Service Provider and no alternative is provided acceptable to the Customer, the Customer is entitled to a refund of the amount paid for the cancelled service in accordance with the approved regulations and policy. 81. When the service provider changes its date, the customer is informed of the registered means of communication, and the available option is given a system between accepting the alternative appointment or requesting to process the reservation according to the announced policy. 82. A change in a store, brand or sub-leisure item shall not be a reason for cancellation of a general admission ticket if the resort and essential service remain substantially available, unless the changed item is an essential and declared part of the ticket. 83. If the service cannot be executed or its implementation is delayed from the agreed date, the customer's rights will be processed in accordance with the e-commerce law and related regulations, taking into account cases of force majeure. 84. Force majeure and extraneous circumstances include, but are not limited to, official decisions, disasters, hazardous weather conditions, disruption of essential services, general accidents, security conditions, and closures that cannot reasonably be foreseen or provoked. 85. In the event of force majeure, the Service may be postponed, modified, suspended or cancelled to the extent necessary, and the financial treatment shall be determined according to the nature of the Service, the part performing and the applicable regulations. 86. The resort does not guarantee the availability of parking for all visitors unless the reservation stipulates a designated parking space, and the visitor is obliged to park in regular areas and not to close entrances or emergency routes. 87. The visitor leaves his vehicle and its contents at his own risk, and the resort shall not be liable for theft or damage caused by the act of third parties unless there is a reasonable negligence in accordance with the regulations. 88. The resort or service providers are not responsible for lost or abandoned personal belongings, and valuables are advised not to bring and preserve valuables throughout the visit. 89. The lost and found items shall be handed over to the competent authority within the resort, and the perishable or dangerous items may be disposed of immediately, and the rest of the lost items shall be kept for the period specified by the internal policy and regulations. 90. Any accident, injury, damage or loss must be reported immediately and as far as possible before leaving the site, and the necessary information must be provided to document and verify the incident. 91. Exaggeration of claims or provision of incorrect information or documents shall not be tolerated, and the aggrieved party reserves the right to take legal action when fraud or forgery is proven. 92. Each party shall be liable for direct damages resulting from its error, infringement or proven omission, and the liability shall not include damages resulting from the visitor's violation of instructions, misuse of the facilities or the conduct of independent third parties, in a manner that does not violate the regulations. 93. Nothing in these Terms shall be construed as an exemption of the Resort or Service Provider from liability from which the regulations may not be exempted, or a waiver of a mandatory right of the consumer or tourist. 94. The visitor shall be obliged to compensate the actual damages caused by him intentionally or as a result of gross negligence of the facilities, equipment or property of others, as proven at a reasonable and direct cost. 95. Complaints regarding entry, cabins, activities, games, restaurants or staff shall be submitted to the relevant resort management or service provider, while feedback regarding the issuance of the ticket or the operation of the booking platform shall be submitted to Najdul Support. 96. The complaint must include the booking number, contact details, a description of the problem, the time it occurred, and any supporting documents or photographs, to facilitate verification and processing. 97. The submission of a complaint is not an automatic approval of a request for compensation or refund, and each case is reviewed based on its details, available evidence, stated policy and applicable regulations. 98. The Resort Management shall have the right to update these Terms for operational or statutory reasons, provided that material modifications shall not apply retroactively to detract from the established rights of previously confirmed reservations. 99. If any provision is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions, and the clause shall be construed to the extent closest to its legitimate purpose and in accordance with the Regulations. 100. These Terms shall be governed by the laws of the Kingdom of Saudi Arabia, and disputes shall be resolved amicably first, and where this is not possible, the jurisdiction shall be vested in the competent judicial or official authorities in accordance with the Regulations. 101. The competent authorities shall retain the statutory rights of the consumer and the tourist, and these terms shall not replace the statutory obligations regulating e-commerce, hospitality facilities, or the protection of personal data.