1. General Provisions and Consent 1.1. Booking, purchasing or using the Ticket is an acknowledgment by the holder of the Elm Bloom Event of familiarity with the terms and conditions of the Elm Bloom Event and their agreement to be bound by them. 1.2. These Terms apply to all visitors to the Event, whether they hold complimentary admission tickets or paid tickets for indoor activities and experiences. 1.3. The Event Organizer is responsible for organizing, operating, and managing its facilities and activities, while Nadawel provides booking, ticketing and management services electronically, according to the scope of services agreed with the Organizer. 1.4. Visitors shall abide by the regulations and instructions in force in the Kingdom of Saudi Arabia, and by the directives issued by the Event Department and the competent authorities. 1.5. The Organizer has the right to regulate entry and movement within the Site, and to take the necessary measures to protect visitors and property and ensure the safety of operation. 2. Free Admission Tickets 2.1. Entry to the Event is free of charge during the designated periods and requires the issuance of a valid e-ticket through the Najdul platform. 2.2. The Free Entry Ticket is for entry to the Event only, and does not include paid activities, experiences and services within the Site, unless otherwise expressly stated in the Ticket Details. 2.3. Free tickets are subject to available capacity and may be discontinued when bookings are completed. 2.4. The date and entry period specified in the Ticket must be adhered to, and the Ticket does not guarantee that you will be able to enter a different period. 2.5. Free Tickets may not be sold, commercially exploited or traded for any financial benefit. 2.6. The Organizer has the right to cancel duplicate, fictitious or fraudulent bookings, and take the necessary steps to ensure the fairness of the distribution of tickets. 2.7. The Free Ticket shall not give the holder the right to claim financial compensation merely for not using it or not attending during the booked period. 3. Tickets for Paid Activities and Experiences 3.1. Activities and experiences are available within the Event that may require the purchase of separate tickets, and the details, price and participation requirements for each Activity are specified at the time of booking. 3.2. The purchase of an entry ticket, whether free or paid, does not grant the right to benefit from any additional activity unless expressly covered by the ticket. 3.3. The Ticket for the Selected Activity is linked to the Service, Date, Date and Category shown during the Booking. 3.4. The activity must be suitable for the participant's age, health condition and physical abilities, and review its terms before completing the payment. 3.5. Participation in activities is subject to available operational capacity, safety requirements, and instructions from supervisors. 3.6. The duration of the activities and the nature, timings and prices of the Experiences may vary, and the details shown to the Buyer will take into account at the time of booking. 4. Cancellation and Refund Policy 4.1. All tickets for Paid Activities and Experiences are final and are non-refundable, non-refundable after the completion of the purchase and confirmation of the booking, except where otherwise required by law or as provided in this section. 4.2. A request for a refund due to a change of Buyer's mind, withdrawal from participation, no-show, late appointment, or accidental purchase of an inappropriate ticket will not be accepted, where the booked service is available according to the booking details and there is no legal reason for the refund. 4.3. The Ticket Holder is not entitled to claim a refund simply for not using it or not completing the activity for personal reasons. 4.4. The Participant's failure to attend or refuse to complete the Activity, after it has been made available in a form identical to the Booking, does not entail an automatic right of refund. 4.5. In the event that the Paid Activity is cancelled by the Organizer and the booked service cannot be provided, the value of the unprovided service will be refunded to the Buyer, in accordance with the applicable regulations. 4.6. If there is a material change in the date, nature or place of the activity, and the agreed service cannot be provided, the reservation shall be processed in a manner that preserves the statutory rights of the Buyer, and an alternative date or alternative service may be offered with the buyer's consent. 4.7. Minor operational delays or non-material regulatory changes shall not be an independent reason for refund whenever the agreed service can be provided, and without prejudice to the consumer's rights established by law. 4.8. Booking fees or standalone ancillary services that have been actually provided will not be refunded unless the system requires them to be returned or are related to a cancelled service and the Buyer is entitled to a refund of the total amount paid for them. 4.9. Once the refund is proven to be due, it will be processed through the approved payment channel and according to the procedures, the legal period and the requirements of the payment service provider. 4.10. The No Refund Policy shall not be construed as a waiver of the statutory rights of the consumer, an exemption from liability for failure to provide the service or a material breach of obligations. 5. Attendance and Entry Dates 5.1. Visitor reception hours daily from 4:00 pm to 11:00 pm, and extend during weekends until 12:00 midnight, unless the Organiser announces an official amendment. 5.2. The Ticket Holder must be present within the period specified in his/her booking, and adhere to the timings for activities that require prior booking. 5.3. Delay in the Activity may result in loss of participation priority or inability to enter when the Operational Period is full. 5.4. The Organiser is not obliged to provide an alternative appointment for a late or absent entrant, unless otherwise decided or there is a statutory obligation. 5.5. The Event Management has the right to temporarily suspend the reception of visitors when the safe capacity is reached or for operational or security reasons that require it. 5.6. Exit and re-entry are subject to the Ticket Policy and the Organiser's instructions, and the Ticket does not entail an automatic right of re-entry. 6. Use of e-Tickets 6.1. Tickets are issued electronically through the Najdul platform, and the valid ticket must be presented upon request from the authorized employees. 6.2. Each ticket has an electronic verification code that is subject to verification when entering or availing the reserved service. 6.3. The Ticket may not be used in excess of the number stated in its details, or reused after its consumption has been recorded. 6.4. The Ticket Holder is responsible for maintaining its electronic code and not sharing it with persons who are not authorized to use it. 6.5. The Organizer has the right to reject tickets that are forged, cancelled, previously used, or that are proven to have been obtained by fraudulent means. 6.6. It is forbidden to resell or trade tickets without the consent of the Organizer or through unauthorized channels. 6.7. The Platform or the Organizer shall not be liable for the unauthorized use of the Ticket resulting from the holder's disclosure of the verification code or his negligence in maintaining it, except to the extent of the liability prescribed by law. 7. Activities, Safety and Personal Responsibility 7.1. All participants shall abide by the safety instructions, signboards and directives issued by the supervisors and staff of the event. 7.2. Games, facilities and equipment must be used in accordance with the intended purpose and instructions of the supervisors, and it is forbidden to tamper with or operate them in unsafe ways. 7.3. The Participant is responsible for disclosing to the competent supervisor any health condition or circumstance that may affect his/her safety when participating in an activity that requires it, to the extent necessary to verify the suitability of the activity. 7.4. The Supervisor has the right to prevent the participation of any person who does not meet the safety requirements, age, height, weight, or other stated conditions of the activity. 7.5. The visitor shall be responsible for damages resulting from his intentional acts or violation of safety instructions, as proven by law. 7.6. Neither the Organiser nor the Nadawl Platform shall be liable for damages resulting exclusively from the Visitor's actions contrary to the instructions or for causes beyond the control of either of them, without prejudice to any established statutory liability. 7.7. These Terms do not include any exemption from liability for negligence, negligence or breach of the safety obligations imposed by the Law on the person responsible for them. 8. Children and Minors 8.1. Parents and companions are responsible for supervising accompanying children within the Event, depending on their age and needs. 8.2. It is forbidden to leave children without proper supervision in locations or activities that require the presence of facilities. 8.3. Activities for children are subject to age requirements and safety requirements set out at the time of booking or at the Activity Site. 8.4. The Supervisor has the right to refuse the participation of the child if the child does not meet the specified requirements, and this does not entail an automatic refund if the requirements are clearly stated before the purchase, unless there is a legal reason for the refund. 8.5. The parent is responsible for providing the correct data when booking an activity for the child, and adhering to the instructions of the supervisors. 9. General Conduct and Prohibitions 9.1. Visitors and staff must be respected and public order and morals must be maintained within the Event. 9.2. It is forbidden to damage or tamper with flowers, plants, decorations, artwork or facilities. 9.3. It is forbidden to bring in hazardous materials or tools that may threaten the safety of others, or to practice any activity contrary to security regulations and instructions. 9.4. Harassment, assault, verbal or physical abuse, intentional disturbance of visitors or disruption of activities is prohibited. 9.5. The Organizer has the right to prevent the violator from entering or removing him from the Site, and to seek the assistance of the competent authorities when necessary. 9.6. The Ticket may be cancelled without refund in the event of a material violation that justifies termination of the right to benefit from the Service, to the extent permitted by the applicable regulations. 9.7. The Organizer reserves the right to claim compensation for actual proven damages resulting from vandalism or unlawful acts. 10. Photography and Privacy 10.1. Personal photography may be allowed within the permitted areas provided that the privacy of visitors is respected and movement or activities are not disrupted. 10.2. Commercial or media photography or the use of professional photography equipment requires the approval of the Organizer whenever required. 10.3. In-Site surveillance cameras may be used for security and safety purposes in accordance with applicable regulations. 10.4. The event may be filmed for documentation, media coverage or marketing purposes, provided that the filming entity adheres to the legal requirements regarding privacy and personal data and obtains the necessary consents where necessary. 10.5. Approval of the Ticket Terms alone is not an absolute authorization to exploit the personal images of visitors in advertising materials. 11. Operational Changes and Contingencies 11.1. The Organiser may make non-essential operational modifications required by the safety of visitors or the quality of the organisation, including the organization of routes, waiting times and the carrying capacity of the activities. 11.2. Some activities may be temporarily suspended due to weather conditions, maintenance, breakdowns, instructions of the competent authorities or any emergency circumstances affecting safety. 11.3. In the event of circumstances beyond the control of the event or the provision of a paid activity, the Organiser shall announce the actions taken, and process the affected bookings in accordance with the applicable contractual regulations and rights. 11.4. The occurrence of force majeure shall not be considered an exemption from all obligations, and its effects shall be determined in accordance with the Saudi regulations and the nature of the obligation affected. 11.5. Indirect losses resulting from the Visitor's personal arrangements, such as transportation or accommodation costs that were not part of the booked service, shall not be liable to the Organiser or the Najadul Platform, unless otherwise proved by applicable law. 12. Limitation of Liability of the Regulator and the Najwal Platform 12.1. The Organizer or Operator is responsible for operating the Event, managing its activities, facilities and personnel, and applying the necessary safety requirements and permits, each according to its competence and legal responsibility. 12.2. The responsibility of the Nadawl Platform for the on-site operation of the Event is limited to what it may expressly undertake under an independent agreement, and the Platform is not an operator of games or activities solely for the purpose of ticketing. 12.3. Nadawel provides its technical services related to booking, ticketing, order management and payments in accordance with its scope of business, and remains responsible for its legal and contractual obligations related to these services. 12.4. The Organizer is responsible for the accuracy of the descriptions, prices, schedules and participation requirements that he submits for publication on the Platform. 12.5. Najadul shall not be liable for the independent operational decisions of the Organizer or the actions of its employees, except to the extent that they arise from an error or an inherent obligation on the Platform itself. 12.6. Nothing in these Terms shall constitute an exemption for any party from liability which may not be excluded by law. 13. Payments and Financial Operations 13.1. Prices for paid activities, applicable taxes and fees, if any, are displayed prior to confirmation of purchase. 13.2. The Buyer must review the details of the order and its final amount before completing the payment process. 13.3. The purchase is considered to be confirmed upon successful payment and the booking confirmation is issued from the system. 13.4. In the event of a financial discount without a confirmed booking, the Buyer must contact support and attach the details of the transaction for verification and processing. 13.5. In case of duplicate payment or incorrect collection, the transaction will be reviewed and the undue amounts will be refunded after verification, in accordance with the legal procedures. 13.6. The submission of a financial claim or a request for a review of a payment shall not be considered a guarantee that a refund will be approved, but the claim is subject to verification of entitlement in accordance with these applicable terms and conditions. 14. Complaints and Objections 14.1. Inquiries and complaints related to the organization of the Event or the submission of activities shall be submitted to the Event Management, while technical issues related to tickets and reservations shall be directed to the supported channels of the Najdol Platform. 14.2. When submitting a financial or technical complaint, the application number, booking details and any supporting documents must be attached to assist in reviewing it. 14.3. The Organizer and the Platform have the right to verify the records of booking, payment, entry and use within the limits of jurisdiction and what the personal data protection regulations allow. 14.4. Complaints shall be processed in accordance with the applicable laws and regulations, with the visitor reserving the right to refer to the competent authorities. 15. Final Provisions 15.1. These Terms and Conditions are governed by the laws and regulations in force in the Kingdom of Saudi Arabia. 15.2. The Terms for future business and bookings may be updated with the announcement of the amendments by the appropriate means, and the amendments shall not be retroactive in the absence of the rights acquired for the confirmed bookings. 15.3. In the event that any provision conflicts with a peremptory provision, the statutory provision shall prevail without affecting the rest of the valid provisions. 15.4. Any exceptions or facilities provided by the Organiser in a particular case shall not constitute an obligation to provide the same exception for all other bookings. 15.5. The Visitor acknowledges that he or she has reviewed the Ticket data, type, date and price, if any, the terms of participation and the non-refund policy before completing the booking. 15.6. All parties are obliged to act in good faith and in a manner that preserves the rights and obligations established under the Saudi Regulations.